Field Service Technician - Hampshire Coast

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Field Service Technician installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

This is a fully remote role that covers Hampshire area.

• Installing, debugging and providing technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performing all incident handling, preventive maintenance, IMAC / R and customer training duties as follows:

Incident Handling

Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

• Performing hardware repairs on a component level, cleans and adjusts mechanical components.
• Configuring and installing applicable software.
• Performing routine checks according to documented procedures.

IMAC/R

Installing, moving, adding, changing and removing hardware and software products.

Customer Training

Instructing and training customers on usage and operation of installed hardware and software.

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service, with previous exposure to ATM cash systems highly desireable.
• Previous experience with customer-site commissioning is highly desirable.
• Good IT literacy, including some exposure to software-related activities.
• Break/fix engineering experience would be an advantage.
• Good written and verbal communication skills.
• Full UK clean driver's license and driving record that satisfies DN's fleet requirements.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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