ServiceNow Administrator & Developer (Lead)

Job Position

ServiceNow Administrator & Developer (Lead)

Job Location

Remote (USA)

Job Duration

Long Term Contract

Pay Rate

$50 - $55/hr

Job Description

• We are seeking an experienced ServiceNow Administrator and Developer to configure, enhance, and support enterprise workflows across Service Catalog, IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Global Business Services (GBS). The role combines platform administration, hands-on development, operational support, and stakeholder collaboration to deliver secure, scalable, and user-focused solutions.

Responsibilities

• Administer, configure, develop, and support the ServiceNow platform across Service Catalog, ITSM, HRSD, and GBS capabilities.
• Design, build, and maintain catalog items, record producers, order guides, request workflows, approval flows, and fulfillment processes.
• Configure and support ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Level Management, and related operational workflows.
• Configure and enhance HRSD capabilities, including HR case management, HR services, employee-facing experiences, knowledge content, lifecycle events, and secure HR data access.
• Enable GBS workflows that provide a consistent service-delivery experience across enterprise functions and shared-services teams.
• Develop and maintain business rules, client scripts, UI policies, UI actions, Script Includes, ACLs, notifications, scheduled jobs, and Flow Designer automations.
• Create and maintain integrations using REST or SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and other approved integration patterns.
• Manage users, groups, roles, access controls, assignment rules, SLAs, notifications, and platform configuration in accordance with governance standards.
• Troubleshoot defects, performance issues, access concerns, failed workflows, and integration errors, and drive issues through resolution.
• Plan and execute update sets, releases, clones, upgrades, testing, and post-deployment validation across ServiceNow instances.
• Collaborate with business stakeholders, product owners, process teams, architects, and support groups to translate requirements into maintainable technical solutions.
• Prepare and maintain technical design documents, configuration records, test evidence, deployment instructions, operational procedures, and knowledge articles.
• Support platform governance, security, audit readiness, data privacy, and continuous improvement initiatives.

Required Qualifications

• Hands-on experience in ServiceNow administration and development.
• Practical experience with Service Catalog, ITSM, HRSD, and GBS-related workflows.
• Strong knowledge of JavaScript and ServiceNow scripting, including Glide APIs.
• Experience with Flow Designer, Workflow, forms, lists, tables, reports, dashboards, notifications, and access controls.