Service Desk Support Personnel

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Service Desk Support Personnel to join us. The Service Desk Support Personnel will provide responsive and effective technical support to end users within a Department of Defense (DoD) environment. This position is responsible for troubleshooting and resolving a broad range of IT-related issues while ensuring users receive timely, professional, and customer-focused support.

The ideal candidate will have demonstrated Service Desk experience, a strong working knowledge of Windows operating systems, and the ability to operate effectively in a secure and mission-focused environment.

Duties and Responsibilities

• Provide first-level Service Desk support to end users and assist with the resolution of hardware, software, operating system, and connectivity issues.
• Troubleshoot and resolve issues involving Windows operating systems and standard desktop computing environments.
• Receive, document, track, and resolve service requests and incidents in accordance with established procedures.
• Identify, diagnose, and resolve technical problems or escalate issues to appropriate support teams when necessary.
• Assist users with workstation configuration, software applications, account access, and other routine IT support requirements.
• Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and service requests.
• Provide professional and courteous customer service while responding to user issues in a timely manner.
• Follow DoD cybersecurity, information assurance, configuration management, and IT service management policies and procedures.
• Support the overall availability and reliability of IT services at the assigned locations.
• Perform other Service Desk and IT support duties as assigned.

Qualifications

Education and Years of Experience

• A Bachelor’s degree in Computer Science or a closely related field may be waived for candidates who possess four (4) continuous years of experience performing Service Desk tasks.
• Bachelor’s degree in Computer Science or a closely related field.
• The degree requirement may be waived for candidates with four (4) continuous years of experience performing Service Desk tasks.
• Two (2) years of Service Desk experience within the last four (4) years.
• General knowledge and practical experience with Microsoft Windows operating systems.
• The candidate’s resume/CV must clearly demonstrate at least two (2) of the last four (4) years performing Service Desk-related duties.
• Qualifying experience may include end-user support, technical troubleshooting, incident and service-request management, Windows operating system support, workstation support, and escalation of complex technical issues.

Required Skills & Certifications

• Must possess an active SECRET security clearance.
• Active SECRET Security Clearance.
• Candidates must be able to meet all applicable DoD security and information assurance requirements associated with the position.
• DoD 8570.01-M / DoD 8140 Information Assurance Technical (IAT) Level II certification.
• Must understand basic Japanese.

Citizenship Status Required

Must be a U.S. Citizen

Physical Requirements

None required for this position.

Location

Locations

Sagamihara General Depot (SGD) and LRC-Okinawa, Torii Station, Japan

Minimum Salary Rate

Not Available

Median Salary Rate

Not Available

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right – We lead with honesty and integrity.
• Own the Outcome – We take responsibility and deliver.
• Deliver for Our Customers – We are relentless about delivering value.
• Think Bold, Act Smart – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.