Technology Support Specialist III

DPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry.

Work Location

Onsite in Columbia, SC

Duration

6+ months

Terms

W2 Contract

Responsibilities

• Learn and Provide Customer Technical Support for our DEX application.
• Serve as the initial point of contact for customer inquiries received through the support inbox.
• Ensure Application Users have a positive experience.
• Proactively assist stakeholders in getting the desired outcome from the application.
• Troubleshoot issues and provide clear guidance and document solutions.
• Escalate complex problems.
• Identify recurring issues and work with clinical and product teams to improve product functionality and user experience.
• Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
• Participate in manual testing and validation of application functionality when needed.

Required Qualifications

• MS Office.
• Strong customer service and written communication skills.
• Ability to troubleshoot web application issues and support users through email-based inquiries.

Required Education

• Bachelor's degree in Computer Science, Information Technology or other job-related degree;
• OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
• OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.

Required Work Experience

• 2 years of technical help desk experience or other job-related experience.

Preferred Qualifications

• A+ certification
• Software Development & Support
• Application development and user acceptance application testing
• Customer inquiries
• Web application support
• Manual application testing
• Healthcare experience
• Molecular diagnostics testing
• Billing and coding knowledge
• Knowledge of Healthcare & Diagnostic Testing

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.

Interested?

Learn more

Click the apply button to learn more about this position (#26-01393).