Analyst II Infrastructure Services

Job Description

Key Responsibilities

• Support and troubleshoot enterprise macOS endpoints, including performance, application, OS, network, security and user/profile issues.
• Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness.
• Work with endpoint management platforms such as Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools.
• Use Nexthink for device health, performance, application and employee-experience monitoring.
• Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns and Remote Actions.
• Identify recurring Mac issues and implement proactive monitoring and automated remediation.
• Develop Bash/Shell scripts for data collection, troubleshooting and remediation.
• Work with Service Desk, EUC, Endpoint Management and Application Support teams to improve endpoint experience.

Mandatory Skills

• 2–4 years of hands-on macOS support/engineering experience in an enterprise environment.
• Strong macOS troubleshooting and command-line skills.
• Good Bash/Shell scripting knowledge.
• Experience with Jamf Pro, Microsoft Intune or similar endpoint management tools.
• Knowledge of device configuration, application deployment, patching and compliance.

Preferred Skills

• Hands-on knowledge of Nexthink, particularly:
• Investigations and Dashboards
• Remote Actions
• Campaigns and Alerts
• Device/application performance analytics
• DEX monitoring and proactive remediation
• Python, PowerShell or JavaScript knowledge is an added advantage.

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