IT Technician

POSITION SUMMARY

The IT Technician works under the direction of the Manager of Network Services and with the Information Systems team to provide technical support to the user community. Position will be in our Florida, Miami HQ office.

PRIMARY DUTIES

• Provide Level 1 and Level 2 desktop and laptop support for end users, including hardware, software, operating system, connectivity, and peripheral troubleshooting.
• Image, configure, deploy, maintain, troubleshoot, and repair Windows laptops, desktops, Apple devices, iOS devices, and related computer peripherals.
• Document and manage support incidents, service requests, asset records, and device updates using ServiceNow, SCCM, and Microsoft Intune.
• Perform logical analysis and software troubleshooting for company workstations, including Windows 11, macOS, iOS, and approved business applications.
• Assist Level 1 support teams by providing technical direction, documented procedures, and knowledge-sharing through Microsoft Teams and OneNote.
• Support iOS device enrollment, configuration, deployment, and management through Microsoft Intune policies and mobile device management standards.
• Administer, troubleshoot, and support printer systems, multifunction devices, and related print services for corporate and branch office users.
• Travel to branch locations as needed to assist with desktop, laptop, printer, peripheral, and network setup or troubleshooting.
• Assist with basic network connectivity troubleshooting, including workstation access, branch connectivity, cabling, wireless access, and escalation of network issues as needed.
• Support branch office openings, moves, and closures by coordinating workstation deployments, hardware setup, connectivity validation, and user readiness.
• Take ownership of assigned technical tasks and small projects related to inventory management, asset lifecycle tracking, device refreshes, and application deployment.
• Communicate clearly and professionally with end users, senior management, internal teams, operational groups, vendors, and external support partners.

In addition to the above, the associate will be required to maintain a high service-oriented attitude; striving to permanently resolve issues within the guidelines established by the IT department.

Management reserves the right to change the duties and responsibilities set forth herein at any time.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School diploma
• Minimum of (5) years' experience in an IT technician capacity.
• Knowledge of Laptop/Desktop/iPhone/Peripheral setup and configuration
• Strong background in hardware/software troubleshooting,
• Lenovo hardware experience preferred
• A+ Certification / Microsoft Certification Preferred
• Excellent written/verbal communication skills
• Good organizational skills.
• Good oral and written communication skills.
• Ability to work flexible hours including evenings and weekends as necessary.
• Ability to travel, within and without of state, as necessary.