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Salesforce AgentForce SME (Service Cloud)

Echo IT Solutions · Dallas, TX

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Salesforce AgentForce SME (Service Cloud) at Echo IT Solutions. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Position: Salesforce AgentForce SME (Service Cloud)

Location: Dallas TX

Duration: Long Term

Job description

We are looking for an experienced Salesforce AgentForce Subject Matter Expert (SME) with strong expertise in Salesforce Service Cloud. The ideal candidate will be responsible for designing, implementing, and optimizing AI-driven customer service solutions using AgentForce while supporting Service Cloud enhancements and best practices.

Key Responsibilities

  • Design and implement solutions using Salesforce AgentForce and Service Cloud.
  • Configure and optimize case management, omnichannel, knowledge management, and service processes.
  • Collaborate with business and technical stakeholders to gather requirements and deliver scalable solutions.
  • Provide technical guidance and best practices for AgentForce adoption and automation.
  • Support integrations, troubleshooting, and platform optimization.

Required Skills

  • Strong hands-on experience with Salesforce AgentForce.
  • Expertise in Salesforce Service Cloud.
  • Experience with Salesforce configuration, automation, and service process optimization.
  • Excellent stakeholder management and communication skills.

Nice to Have

  • Experience with Copado for Salesforce DevOps and release management.
  • Salesforce certifications related to Service Cloud and AgentForce.

Skills

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