EHR and IT Support Specialist

Job Summary

The EHR and IT Support Specialist provides front-line and specialized technical support for OCHIN Epic, enterprise information technology systems, and associated clinical technologies. The position deploys, configures, maintains, and supports end-user devices, software, user access, connectivity, telecommunications, peripheral equipment, and technology infrastructure. Serving as a liaison among Information Technology, clinical operations, vendors, and end users, the position helps maintain reliable, secure, and efficient access to systems needed for healthcare delivery and organizational operations.

Qualifications

Minimum Qualifications

• Education: Associate degree in Information Technology, Computer Science, Information Systems, Healthcare Technology, or a related field and one (1) year of progressively responsible experience providing help desk, technical support, information technology operations, infrastructure, or related support; or high school diploma or GED and three (3) years of progressively responsible experience in those areas.
• Experience: Experience deploying and supporting hardware, software, user accounts, network-connected devices, telecommunications, and peripheral equipment is required.
• Licensure/Certification: Valid driver license and vehicle insurance meeting organizational and state requirements when driving is required.
• Knowledge, Skills, and Abilities: Working knowledge of endpoint support, OCHIN Epic and clinical technology, access management, networking, security, telecommunications, infrastructure support, troubleshooting, documentation, customer service, and escalation practices.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Cybersecurity, Healthcare Informatics, or a related field.
• Experience supporting healthcare technology, electronic health records, clinical environments, OCHIN Epic, or Epic environments.
• CompTIA A+, Network+, Microsoft, healthcare technology, or Epic-related credentials.

Physical & Environmental Requirements

This position requires the ability to perform the essential functions of the job, with or without reasonable accommodation.

Physical demands and work environment may include

• Primarily works in office, healthcare, training, technology-support, and organizational facility environments, with frequent movement between departments, workstations, clinics, training rooms, and facilities.
• May require occasional evening, weekend, or extended hours during upgrades, implementations, go-live activities, or technology emergencies.
• May require local and occasional regional travel, generally less than 10 percent.
• Frequently sits, stands, walks, bends, stoops, reaches, kneels, and climbs while installing or supporting equipment; frequently uses hands and fingers to operate computers, tools, and technology devices.
• Must be able to lift, carry, move, and install equipment weighing up to 50 pounds and have close visual acuity for troubleshooting hardware, reviewing technical documentation, and working with computer systems.