Oracle PaaS / VBCS – AMS Technical Support

Oracle Technology – PaaS (VBCS)

Staff Level

Senior Associate

Role

Oracle PaaS / VBCS – AMS Technical Support

Role Description

An Oracle PaaS (VBCS) Senior Associate responsible for providing L2/L3 technical support, maintenance, troubleshooting, and enhancements for Oracle Visual Builder Cloud Service (VBCS) applications and Oracle Fusion SaaS extensions within a Managed Services environment. The role requires strong technical knowledge of Oracle Visual Builder, Visual Builder Studio (VB Studio), REST APIs, JavaScript, Oracle Integration Cloud (OIC), and Oracle Cloud application integrations. The candidate will troubleshoot application defects, resolve integration failures, implement minor enhancements, optimize application performance, and ensure the stability of Oracle Cloud extensions.

Level

Experienced Professional, independently manage assigned technical support workstreams, troubleshoot complex application issues, perform code analysis, develop fixes and enhancements, coordinate technical deployments, and ensure timely resolution of incidents within agreed SLAs.

Key Responsibilities

Application Production Support

Provide L2/L3 support for Oracle VBCS applications, Visual Builder Studio extensions, and Oracle Cloud PaaS solutions.

Technical Troubleshooting

Investigate JavaScript errors, page rendering issues, UI defects, application performance problems, and service connection failures.

VBCS Configuration & Maintenance

Support Business Objects, Service Connections, Page Flows, Action Chains, Variables, Business Rules, and application configurations.

Oracle Fusion Extensions

Troubleshoot and maintain Oracle Fusion SaaS extensions developed through Oracle Visual Builder Studio, including Redwood-aligned applications.

REST API & Integration Support

Diagnose REST API failures, authentication issues, payload errors, and connectivity problems involving Oracle Fusion Cloud and external systems.

Enhancements & Defect Fixes

Develop and test minor enhancements, technical fixes, UI improvements, and application modifications using JavaScript, HTML5, CSS3, and Oracle JET components.

Deployment & Release Management

Support Git version control, CI/CD pipelines, VB Studio deployments, release validation, and environment migration.

OIC Integration Support

Coordinate troubleshooting of integration failures involving Oracle Integration Cloud, REST services, and external applications.

Incident & Problem Management

Perform RCA, document technical solutions, monitor recurring issues, and maintain support knowledge articles.

Oracle Quarterly Updates

Assess application compatibility with quarterly Oracle Fusion Cloud releases and support regression testing and defect remediation.

Required Skills & Experience

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Experience

Oracle technical development/support, with hands-on experience in Oracle VBCS and Visual Builder Studio.

Technical Expertise

Strong knowledge of Oracle Visual Builder, JavaScript, HTML5, CSS3, Oracle JET, REST APIs, and JSON.

Oracle Cloud Knowledge

Experience supporting Oracle Fusion SaaS extensions, Oracle PaaS applications, and Redwood UX.

Integration Skills

Working knowledge of OIC, REST/SOAP services, OAuth authentication, and Oracle Fusion APIs.

DevOps & Deployment

Experience with Git, CI/CD, VB Studio deployments, and application troubleshooting.

Managed Services

Experience in L2/L3 production support, defect analysis, performance optimization, RCA, and technical incident management.