Senior Administrator Salesforce Platform

The Salesforce Platform Administrator is a trusted platform steward within Enterprise Information Technology and the Salesforce Center of Excellence. This role combines deep hands-on administration with business acumen, operational discipline, and governance awareness to support platform operations, user adoption, release management, data quality, and ongoing innovation across Salesforce, Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud.

In This Role, Your Responsibilities Will Be

Platform administration and governance

• Administer user access, permission sets, role hierarchy, sharing configurations, queues, public groups, and security controls
• Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approvals, case management, and business workflows
• Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
• Maintain configuration inventories, process guides, platform documentation, and administration standards

Security, operations, and release management

• Administer least-privilege, role-based security models and support segregation-of-duty requirements
• Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
• Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
• Monitor platform health, performance, adoption, controls, and system stability while managing operational risk

User support, data quality, and innovation

• Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
• Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
• Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
• Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
• Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring

Who You Are

You are a proactive, customer-focused Salesforce professional who combines hands-on expertise with business acumen and operational discipline. You are recognized as a trusted partner, collaborative problem solver, and advocate for secure, scalable platform practices that improve adoption and business outcomes.

For This Role, You Will Need

• Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management
• Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination
• Salesforce governance, release management, operational support, and enterprise integration concepts
• Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
• Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community
• Experience supporting enterprise CRM transformation programs and managed service or implementation partners
• Excellent communication, stakeholder management, and cross-functional collaboration skills
• Ability to support a globally distributed user base and balance responsiveness with governance

Preferred Qualifications That Set You Apart

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related discipline
• Experience supporting a Salesforce Center of Excellence operating model
• Experience with Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud
• Industrial manufacturing, B2B, MDM, CDM, data stewardship, or enterprise data governance experience
• Preferred certifications include Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Agentforce Specialist, and Data Cloud Consultant

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.