ServiceNow Administrator

Empath Health is seeking a detail-oriented ServiceNow Administrator to join our Information Technology team. In this role, the ServiceNow Administrator manages, configures, and maintains the ServiceNow platform within the healthcare organization. This role is central to integrating ServiceNow modules with existing healthcare systems, supporting operational excellence, and ensuring regulatory compliance. The Administrator collaborates with IT, clinical, and business teams to optimize workflows and align the platform with organizational priorities.

Location

REMOTE - must reside in Eastern or Central time zone.

What You’ll Do

• Administer and maintain the ServiceNow platform, including user management, roles, groups, and permissions, in line with best practices.
• Configure and integrate ServiceNow modules (Incident, Problem, Change, Asset, Knowledge, Service Catalog).
• Collaborate with technical teams to connect ServiceNow with critical healthcare systems (HRIS, financial platforms) for seamless data exchange and workflow automation.
• Develop, test, and implement workflows, business rules, UI policies, and automation scripts aligned with ITIL and ITSM methodologies.
• Continuously evaluate and refine ServiceNow processes to enhance service delivery, incident response, and change management.
• Monitor system performance, apply upgrades and patches, and resolve platform issues to ensure reliability and high availability.
• Maintain compliance with HIPAA, HITECH, and other healthcare regulations regarding data privacy, security, and auditability.
• Provide technical support, knowledge transfer, and training for end-users, including clinical and business staff, to foster adoption of best practices in ITSM and ServiceNow usage.
• Create and maintain thorough documentation of platform configuration, integrations, customizations, and ITSM process flows.
• Why Join Empath Health
• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Professional Certifications (Preferred):
• ServiceNow Administrator certification
• ITIL Foundation or higher is preferred.
• Other relevant certifications in IT service management or project/program leadership preferred.
• Bachelor’s degree in Computer Science, Information Technology, or a related field/experience required.
• Demonstrated expertise in configuring and integrating ServiceNow ITSM/SPM/Service Catalogue modules.
• Experience implementing ServiceNow ITSM/SPM/Service Catalogue modules and related best practices.
• Proficiency with JavaScript, HTML, and web technologies for platform customization.
• Experience with integration tools and APIs is advantageous.

What You'll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.