Software Developer

Contingent Type

LL Standard

Job Code

Site

Lexington (Wood St|Forbes|etc. facilities) (LEX-GEN)

Location

Lexington (Wood St|Forbes|etc. facilities) (LEX-GEN)

Work Location

Lexington

MA

USA

02421

Business Unit

Human Resources Department (13-00)

Category

Software Design, Programming, and Development

Labor Type

Technical

Positions Requested

1

Respond by Date

(No Value)

Travel Time

0.000 %

Time Sheet Type

Standard

Time Sheet Frequency

Weekly

Hours per Day

8

Hours per Week

40

Total Hours

2,088.00

Estimated Additional Spend

5.000 %

Estimated Expenses

5.000 %

Flat Adjustments

0.00

Description

Develops application software. Writing and implementing efficient code. Researches, designs, develops and implements software applications and systems. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. Evaluates, designs and implements interface between hardware and software, operational requirements, cloud offering, system architecture, security and characteristics of overall system. Researching, designing, implementing and managing software programs. Identifying areas for modification in existing programs and subsequently developing these modifications. Determining operational practicality. Documents testing, client experience and maintenance of system corrections. May partner and collaborate with cyber security teams to ensure compliance with security standards. May develop and conduct unit tests.

Enable Skills-Based Hiring

No

Qualification

Assessment

Must Have

Experience

Automation within the development processes

5 years

Software Development Lifecycle (architecture, design, implementation, documentation, & testing)

5 years

Program/Project Management OR Analysis

Building relationships with key stakeholders

5 years

Process improvement experience

5 years

Translates Business Requirements into Technical Specifications

5 years

Soft Skills

Strong Verbal and Written Communication

Yes

Software

Experience with ServiceNow architecture and common development components

5 years

ServiceNow Development

5 years

ServiceNow Platform support and troubleshooting of user-reported issues

5 years

Nice to Have

Certification

ITIL Foundations and/or Certification

Yes

ServiceNow certification

Yes

Degree Level

Bachelor's Degree

Yes

Software

ServiceNow HRSD experience

0 years

Background/Need

The Human Resources department is modernizing its employee services using the ServiceNow platform. As part of this transformation, we are seeking a ServiceNow Developer with strong platform development skills and experience with or interest in the Human Resources Service Delivery (HRSD). This role reports directly to the HRIS Manager and will work closely with other HRIS developers to develop and maintain solutions consistent with established architecture, development standards, and platform strategy.

The ideal candidate will bring broad ServiceNow development experience, strong technical execution skills, and the ability to contribute across ServiceNow capabilities as the platform matures. HRSD-specific experience is highly valued but not required—we welcome candidates with strong ServiceNow experience in other modules and a desire to expand into HR.

Virtual/Work from Home

Virtual

Other information relevant to the job requirement?

Primary Duties & Responsibilities

• ServiceNow Development & HRSD Implementation (65%)
• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
• Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions.
• Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements.
• Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders.
• HR Process Optimization (20%)
• Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options[JM2.1].
• Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes.
• Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning.
• Platform Support, Documentation, and Enablement (15%)
• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
• Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions.
• Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards.
• Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential.
• Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards.

Collaboration

The developer will work closely with

• HRIS Team – Project Managers, Business/Systems Analysts, Software Developers, System Administrators
• HR functional teams (Benefits, Talent, Employee Relations, etc.)
• IT Enterprise Service Management (ESM) team for platform alignment
• External vendors and ServiceNow support as needed

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field — or equivalent experience
• 5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
• Ability to translate business requirements into technical solutions
• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
• Ability to work effectively within established technical architecture, development standards, and governance practices
• Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management
• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred Qualifications

• Experience with ServiceNow HRSD or related employee service delivery use cases
• Familiarity with HR processes and sensitivity to handling confidential employee data
• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
• ITIL Foundation certification
• Experience working in a regulated or secure environment (e.g., government, healthcare)

-This is a ONE year contract with the possibility of extension. Please ensure that this is discussed with prospective candidates

-Interim clearance is sufficient for start

-This position is virtual. Candidate should live within a 100 mile radius to Lexington to be able to come into the Lab if needed for project work. There is no regular onsite needs.

-Interview process

Initial zoom interview followed but second zoom interview with a larger interview panel

Level of Effort

Full-Time Basis

Will this position materially impact the conduct or direction of a research program(s)?

No

What level of clearance is required?

Secret