Engineer - Customer Identity and Access Management (CIAM)

JOB DESCRIPTION

Engineer - Customer Identity and Access Management (CIAM)

Location

Kraków, Poland

Working Days

Monday -Friday

Hybrid work

2 days in office and 3 days remote

Working Hours

9 am-5 pm

On Call

Rotation

The Opportunity

​​​

Sysco is hiring a highly skilled Engineer - Customer Identity and Access Management (CIAM) with a strong background in Customer Identity & Access Management (CIAM) solutions, specializing in Okta SSO and MFA. The ideal candidate will bring a minimum of 2 to 4+ years of experience in IAM technologies (Okta, Azure Entra, Identity Governance tools) and will play a critical role in designing, implementing, and supporting IAM solutions. This role requires hands-on expertise, cross-functional collaboration, and strong communication skills to drive secure and seamless identity solutions across the organization.​ This is an ​​individual contributor​ role.

​​Responsibilities

• ​​Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications
• ​​Designing, implementing, and maintaining CIAM solutions, leveraging Okta for global applications
• ​​Troubleshooting and resolving complex integration issues, ensuring service reliability and minimal disruption to business operations​
• ​​Developing and maintaining technical and project documentation, including architecture diagrams, project plans, status reports, and operational runbooks​
• ​​Serving as the technical SME for integration efforts, translating business and security requirements into effective identity solutions​
• ​​Providing 24X7 On-Call support for CIAM services​
• ​​Managing integration projects for end-to-end, including planning, scoping, resourcing, risk mitigation, stakeholder communication, and on-time delivery
• ​​​Developing custom scripts, customizations and APIs to support business needs​​

Requirements

• ​​A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience
• ​​An advanced degree or IAM-related certifications
• ​​2 to 3+ years of experience in IAM technologies with strong hands-on expertise in Okta
• ​Experience in customizations, scripts development, and API development
• ​A proven track record leading IAM integrations involving SaaS, cloud, and on-prem platforms
• ​3+ years of experience with IAM platforms such as SailPoint, ForgeRock, or Azure AD
• ​​3+ years of experience managing or coordinating IT/security projects (Agile, Waterfall, or hybrid environments)
• ​​Okta Certified Professional or Developer​
• ​​Strong hands-on experience with Okta SSO, MFA, adaptive authentication policies, risk-based authentication, and advanced integrations
• ​Proven ability to integrate diverse business applications into CIAM platform
• ​Strong experience with API-based integration and REST API workflows for identity services
• ​Ability to develop and maintain Okta APIs, custom flows, and templates
• ​Experience in implementing risk-based, adaptive, and passwordless authentication solutions
• ​Advanced troubleshooting of issues and strong analytical skills
• ​Working knowledge of other IAM tools​

Benefits

• Private medical care
• Hybrid working
• Cafeteria platform
• MultiSport card
• Life insurance
• Integration events
• Complimentary coffee and tea available in the office
• Convenient on-site parking for employees
• Modern and well-equipped office with dedicated relaxation and leisure areas, including Xbox and foosball