Desktop Support Associate

Our Company

At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.

Role Summary

The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.

Key Responsibilities

• Fulfil materials and equipment requests efficiently and accurately
• Deploy desk setups and monitor configurations
• Provide desk-side support and manage quick-fix solutions
• Collect IT equipment for terminations, upgrades, or decommissions
• Assist with internal desk moves and hardware relocations
• Provide troubleshooting and Tier 1 support where appropriate
• Maintain and restock IT cabinets and vending machines
• Perform Level 1 vending machine maintenance (training provided)
• Conduct vending machine planogram changes, relocations, and decommissions
• Proactively manage inventory within deployment scope
• Track all hardware using internal data systems to ensure traceability
• Manage e-waste logistics and support donation requests
• Receive inbound hardware and conduct physical inventory counts
• Support LATAM shipments and coordinate outbound logistics as needed
• Work closely with regional inventory teams to align operational efforts
• Participate in cycle counting and contribute to overall stock accuracy
• Complete special projects as assigned by site leadership

Minimum Qualifications & Skills

• Associate degree in IT, Computer Science, or related field (or equivalent experience)
• 1+ years of experience in IT support, help desk, or desktop support
• Proficiency in Microsoft Office, particularly Excel and Outlook
• English proficiency is essential for internal stakeholder communication
• Strong communication skills, both verbal and written
• Excellent time management and prioritisation skills
• Detail-oriented with strong organisational abilities
• Ability to work effectively both independently and as part of a team
• Professionalism and a strong customer service mindset

Preferred Qualifications & Skills

• Experience in logistics, warehousing, manufacturing, or similar environments
• Familiarity with inventory tracking systems or asset management tools

Belonging at EOS

We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.

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