Atlassian System Administration

ROLE

Atlassian System Administration

TORONTO - HYBRID (4DAYS/WK) - FULLTIME

Job Description

Provides a broad range of systems / application support, research and analysis, administration,

performance availability monitoring and management for own area.

What You'll Do

The Senior Atlassian Administrator is responsible for the configuration, maintenance, and

optimization of Atlassian Data Center products such as Jira, Confluence, Bitbucket, and migration of

both Jira/Confluence to Atlassian Cloud. This role ensures that the Atlassian ecosystem operates

efficiently, meets organizational needs, and supports business objectives. The ideal candidate will

bring a mix of technical expertise, process improvement skills, and the ability to work closely with

cross-functional teams to enhance productivity and collaboration.

Experience

6+ years of experience as an Atlassian System Administrator, with a strong focus on Jira,

Confluence, Bitbucket Data Center and Cloud products.

• Experience on 24/7 on-call rotation and managing Linux and MSSQL production environments.
• Proven experience in development and customizing workflows, schemes, and dashboards.

Hands-on experience with Jira and Confluence Cloud enterprise solutions and involved in large

scale Atlassian Cloud migrations.

• Experience with MSSQL to include database management and scripting.

Experience with scripting languages (e.g., Groovy, Python) and automation tools (e.g., Jira on

Automation, Script Runner).

• Experience in monitoring/alerting tools such as Dynatrace and Splunk.
• Experience of Agile/Scrum or Kanban methodologies.
• Excellent problem-solving skills and the ability to perform complex root cause analysis.

Strong communication and interpersonal skills, with the ability to work effectively with crossfunctional teams.

Nice to have

Atlassian certified professional on both Data Center and Cloud Jira/Confluence system

administration

CUSTOMER

Perform controlled resolution of incidents and problems including prioritization and escalation liaising

with business and technology partners as appropriate

Service applications / systems and provide a level of application/ systems/ operational availability

that meets or exceeds established standards/service levels, while minimizing operational risk

Partner with key stakeholders to schedule packaging and release new applications in a timely

manner; reduce change execution times by planning implementations with parallel work streams

Continuously strive to improve the stability of production environment by partnering closely with key

stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability

targets are met

Provide effective day-to-day support for applications/systems through accurate problem identification

and timely resolution of production issues; perform controlled and timely resolution of incidents while

prioritizing and monitoring client satisfaction

Partners with relevant teams to schedule packaging and release new applications in a timely

manner; reduces change execution times by planning implementations with parallel work streams

where possible

Ensure timely notification and escalation of possible issues/problems, options and recommendations

for prompt resolution; communicate project status and provide timely escalation of issues to ensure

project objectives are met

Deliver effective and defect-free support (application, software and/or operations), researching

system issues / opportunities, overseeing the execution of recommendations and maintaining

accurate documentation

Atlassian System Administration - Job Description

Atlassian Job Description Page 1

accurate documentation

Interact with clients to provide quality service/solutions consistent with objectives and client

requirements

Design, review, and integrate all application requirements, including functional, security, integration,

performance, quality, and operations

Identify and address application and data issues and cross-capability and cross-release issues that

affect application integrity

Consult with other functional areas to provide technical expertise on area of specialization by acting

as a reference on technology, trends and processes related to own area

Schedule changes to supported components in accordance with the approved change management

procedures; implement changes with proper testing, stakeholder signoff, monitoring and with

minimal impact to the business

• May develop a working relationship with 3rd party vendors as required to fulfill support requirements

Act as partner in scheduling, packaging and releasing new applications and manage all application

releases according to approved governance and gating criteria

Develop understanding of technical aspects of project / break-fix development related to the

application and provide advice/guidance to Developers and Solution Designers

Responsible for incident management (2nd level), monthly maintenance, state of health monitoring,

and SLA maintenance

Provide effective day-to-day production support for applications through accurate problem

identification and timely resolution of production issues

Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages;

communicate to clients during service outages

Improve stability of the production environment by assisting in setting up, maintaining and monitoring

applications/system

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and

architecture decisions, undertaking re-development, as required

• May monitor the performance of the environment by using meaningful metrics

Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and

by participating in testing

Assess and analyze optimization opportunities to the operational environment to improve

performance and/or resource utilization

• Ensure effective change management discipline is use

Adhere to existing processes/standards, business technology architecture, risk and production

capacity guidelines; plan, monitor and escalate issues as required

Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan

(DRP) and applicable Business Recovery Plans (BRP)

Identify/implement process improvements to enhance revenue, customer experience and/or reduce

costs

Comply with well-defined enterprise technology delivery practices and standards and project

management disciplines

• Make effective use of the cost management processes in place in own unit

Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical

tools and techniques that can contribute to effective solution development/delivery

• Keep current with industry and/or business trends

May perform testing according to test plans, monitor and report on results, and work with others on

problem resolution

As required, support the development of business cases, RFI/RFP and service level agreements

with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines

Support a positive work environment that promotes service to the business, quality, innovation and

teamwork and ensure timely communication of issues/ points of interest.

• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational

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Identify and recommend opportunities to enhance productivity, effectiveness and operational

efficiency of the business unit and/or team

BREADTH & DEPTH

Works independently in a intermediate/senior role on a diverse range of tasks and may be relied

upon to coach/ educate others

Subject matter expert and consults with clients, team, and/or project team to provide technical

guidance and highly complex troubleshooting/problem resolution

Leads the support of highly complex and/or comprehensive applications/systems and/or business

lines

• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures

Researches industry standards, best practices and new innovations in technology and makes

recommendations

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience