Production Support Engineer

Role Name

Production Support Engineer

Location

Toronto

We are looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below :-

Below is the detailed Job Description

Monitoring and Alerting

Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response

Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation

Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management

Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning

Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering

Develop and maintain processes for deploying software updates and releases.

Collaboration

Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation

Maintain clear and concise documentation of systems, processes, and procedures.

Continuous Improvement

Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications

• Cloud Platform (OCP)
• 10+ Years experience in production support handling Prod incidents.
• Excellent knowledge of OCP with command line.
• Monitoring tools (Dynatrace)
• Operating System (Windows, Linux)
• Scripting (Shell Scripting, Python, Power Shell)
• Database (SQL database management, MongoDB)
• Container Services (Kubernetes)
• Disaster Recovery Planning and execution