Microsoft Dynamics 365 CRM Technical & Solutions Support Expert (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

What to do

We are looking for an experienced Dynamics 365 CRM Technical & Solutions Support Expert who can independently deliver high-quality solutions across the Sales and Customer Insights Journeys modules. You’ll work on complex customizations, integrations and continuous improvement of our CRM organizations with exposure to financial industry use cases.

• Provide Operational Support (Incident and Problem Management) and Change Management for Dynamics 365 Sales and Customer Insights Journeys.
• Perform CRM customizations and develop custom web resources (JS, HTML) and plugins.
• Enhance and maintain integrations (SSIS integration packages, Cloud Flows).
• Work on Power BI paginated reports
• Contribute to agile delivery using Jira, Confluence, Bitbucket, and CI/CD practices.
• Explore new release wave features, including Copilot, and proactively propose improvements.
• Diagnose and reverse-engineer existing logic to deliver stable and scalable solutions.
• Collaborate with business stakeholders to translate requirements into robust technical designs.
• May act as the bridge between business stakeholders, other IT teams and/or vendor(s)
• Ensure follow-up on internal governance, service management, strategic planning, and delivery coordination.

You check these boxes

• Bring solid hands‑on experience with Dynamics 365, Power Platform, Power Automate, Microsoft SQL Server, and Google Cloud Platform.
• Confident in plugin development, JavaScript/TypeScript, and building SSIS integrations.
• Deep dive into technical problems, analyze them effectively, and deliver clean, well‑tested solutions.
• Experience in the financial industry (including strategic planning) is a plus.
• Hold (or are working towards) certifications such as Power Platform Functional Consultant Associate, Power BI Data Analyst Associate, or Power Platform Developer Associate.
• Take a structured, detail‑oriented approach to development and own tasks end‑to‑end, while staying curious, exploring new technologies, and collaborating smoothly with the team even when working independently.
• Fluent English, German is a plus.

Why you will like us

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3000,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.