DTC IT Manager

On behalf of our client, we are seeking a DTC IT Manager will be responsible for owning and managing the Magento e-commerce platform and the end-to-end digital customer journey, from storefront and checkout through order fulfilment, last-mile delivery, and post-purchase activities. The role will drive solution design, project delivery, platform performance, and vendor management to ensure a reliable, scalable, and continuously improving consumer experience.

Responsibilities

Own platform & solution ownership

• Own the Magento platform and the DTC technology stack end-to-end — performance, stability, scalability, and security of the consumer-facing channel.
• Own the DTC solution roadmap and backlog within the cross-channel direction set by the Senior Manager; translate business needs into well-designed solutions.
• Maintain accurate catalogue, pricing, and promotion configuration across the DTC channel.

Change & project delivery

• Deliver DTC changes and projects end-to-end — requirements, design, vendor build oversight, testing, release, and adoption.
• Run disciplined release and change management to protect platform stability.

Customer experience & conversion

• Own the DTC digital journey storefront, search, checkout, payments, and post-purchase; drive conversion, reduce cart abandonment, and improve page performance.
• Partner with Marketing on campaigns, promotions, and content operations across the channel.

Fulfilment & last mile (DTC)

• Own DTC order-to-delivery integration and DTC last-mile execution (e.g. FarEye) routing, tracking, proof-of-delivery, and returns — within the Senior Manager's cross-channel last-mile direction.
• Ensure accurate order flow between Magento, SAP, and delivery systems.

Data, insight & optimization

• Own DTC analytics (funnel, conversion, delivery performance) with the AI & Data team, and use the data to prioritize improvements.
• Ensure DTC data is accurate and integrated across systems.

Vendor management

• Manage DTC vendors (Scandiweb, FarEye, Easydata) day-to-day for delivery, quality, SLAs, and roadmap, within IT vendor governance and the Senior Manager's oversight.

Governance, security & compliance

• Ensure DTC solutions meet security, data-protection (PDPL), and payment-compliance (e.g. PCI-DSS) standards; partner with the Cybersecurity Manager on consumer-data and checkout risk.

Service transition & escalation

• Transition DTC changes cleanly into Run with documentation and run books, and act as the DTC solution escalation point for the DTC L2 analyst and Service Delivery.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field
• Minimum 5 years of experience in IT, with hands-on ownership of e-commerce platforms.
• Minimum 3 years of experience in the FMCG sector is a must.
• Experience within organizations operating across multiple locations, including head offices, branches, and manufacturing facilities is a must.
• Hands-on experience with e-commerce platforms, preferably Magento (Adobe Commerce).
• Proven experience delivering e-commerce projects and managing digital/e-commerce vendors.
• Strong understanding of the full DTC journey, including storefront, checkout, payments, fulfilment, and last-mile delivery.
• Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems.
• Magento/Adobe Commerce, PMP, or Agile certifications are preferred.
• Experience with last-mile/delivery platforms such as FarEye. Or experience with analytics tools such as Google Analytics.
• Strong English communication skills.