ServiceNow Architect

Title: ServiceNow CMDB Architect

Location: Charlotte, NC / Dallas, TX/ NBOK, NJ

Role Overview

We are seeking a highly skilled ServiceNow CMDB Engineer with expertise in ServiceNow Core to manage and enhance our Configuration Management Database (CMDB) and IT Service Management (ITSM) processes. The ideal candidate will be responsible for designing, implementing, and maintaining the CMDB to ensure accurate and reliable asset and configuration data.

Key Responsibilities

• CMDB Management: Develop, maintain, and enhance the ServiceNow Configuration Management Database (CMDB) to ensure accuracy, completeness, and compliance with ITSM best practices.
• Discovery & Integration: Configure and manage ServiceNow Discovery, Integrations, and Import Sets to automate asset and configuration item (CI) updates.
• Service Mapping: Design and implement Service Mapping strategies to provide accurate service relationships and dependencies.
• Data Governance: Establish CMDB governance policies, data quality controls, reconciliation, and normalization processes.
• Incident & Change Management Support: Ensure CMDB data supports Incident, Change, and Problem Management workflows effectively.
• Custom Development: Configure ServiceNow Core Modules (ITSM, ITOM, ITAM) and develop custom scripts, business rules, and workflows.
• Stakeholder Collaboration: Work closely with IT teams, system owners, and business units to ensure CMDB aligns with organizational needs.
• Compliance & Auditing: Implement compliance checks, audits, and reporting dashboards for monitoring data integrity.
• Performance Optimization: Optimize CMDB performance by maintaining efficient data structures, automation, and integrations.

Required Skills & Qualifications

• Experience: 5+ years of hands-on experience with ServiceNow CMDB and ServiceNow Core Modules (ITSM, ITOM, ITAM).
• Technical Expertise: Proficiency in ServiceNow scripting (JavaScript, Glide API), Business Rules, UI Policies, Workflows, and ACLs.
• Discovery & Service Mapping: Strong experience with ServiceNow Discovery, MID Servers, and Service Mapping.
• Integrations: Experience integrating ServiceNow with external tools using REST, SOAP APIs, and Web Services.
• Data Management: Strong understanding of CI Classes, CI Relationships, CMDB Health, Normalization, and Data Reconciliation.
• ITSM/ITIL Knowledge: Familiarity with ITIL best practices related to Configuration, Change, and Incident Management.
• Reporting & Dashboards: Ability to create CMDB reports, dashboards, and data analytics for tracking compliance and trends.
• Certifications (Preferred):
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – CMDB, ITSM, or ITOM
• ITIL v4 Foundation

Preferred Skills

• Experience with Service Graph Connectors for external data ingestion.
• Knowledge of Cloud CMDB integration (AWS, Azure, GCP).
• Hands-on experience with Performance Analytics & CMDB Query Builder.