Product Sustenance Engineer

Product Sustenance Engineer

The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process.

Job description

Below are technical expertise needed for this “Product Sustenance Engineer (L2 Support)” role.

• Expecting 1 (min)– 4 (max) years of experience in application support.
• Customer focused and goal orientated with keen attention to detail.
• Excellent analytical and problem-solving skills.
• Excellent verbal/written communication skills. Good competent in English.
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Have good practice on ITIL framework to assist in day-to-day BAU Operations.
• Experience in working with cross functional teams spread across geographies.
• Good knowledge of IIS troubleshooting & ability to read the event viewer logs from Windows server.
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues.
• Proven ability to work within service level agreement in order to solve customer issues.
• Excellent customer coordination skills. Interaction in a constructive manner to better understand the problem.
• Responsible to drive all technical and functional issues towards closure.
• L2 support - diagnosis, investigation, resolution, coordination with business, application owners.
• Creation of ticket and tracking through lifecycle
• Co-ordinate with L3 support for application bug/ enhancement requirement.
• Willing to work in 24x5 support environment.
• Very good knowledge in SDLC and STLC process.
• Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP’s.

Technical Knowledge

• Understanding of single sign on.
• Good knowledge of DB, SQL & understanding of UML.
• Any experience in handling functional needs / conducting functional sessions is added advantage.
• Experience in debugging the apps with API / REST services.
• Experience in cloud concepts & handling of application hosted on cloud.
• Understand of terraform, Observability, Error handling in Cloud setups.
• Writing automated scripts / queries for validating applications would be appreciated.
• Any Azure / DevOPS certification

Personal Qualities

• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills
• Successful teamwork experience and demonstrated leadership abilities are required.
• Proven ability to transfer knowledge and stay aware of current trends and technical advancements.
• Ability to articulate and present different points-of-views on various technologies.
• BE/MCA or any other equivalent degree.
• 3–4-year experience in Software Application support teams.

What we offer

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.

t we offer

A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions;

The opportunity to grow your skills in a demanding, fast growing organization;

A chance to become part of a highly motivated international team of professionals.