End User Experience Engineer

The End-user Experience Engineer designs and implements solutions for complex endpoint and desktop technology challenges. You will resolve issues across physical and virtual environments, define the desktop strategy, and improve performance, security, and service reliability. You will maintain and improve endpoint technologies and processes to deliver a consistent, secure, and reliable end-user experience.

What You'll Do

• You will manage endpoint services using Microsoft Intune and Windows Autopilot, covering device provisioning, application deployment, software updates, patching, and compliance.
• You will administer Microsoft Cloud PKI, Windows Defender Application Control, AppLocker, and endpoint compliance policies to strengthen device security.
• You will automate endpoint operations using PowerShell, Python, Azure Automation, Logic Apps, or Azure Functions to reduce manual effort.
• You will monitor Microsoft 365 and endpoint service health, performance, adoption, and compliance, producing reports through Microsoft Graph and reporting tools.
• You will provide Level 2 and Level 3 engineering support, resolve complex desktop issues, perform root-cause analysis, and recommend improvements to endpoint architecture, security, and user experience.

What We're Looking for

• Minimum five years of enterprise experience in endpoint management, desktop engineering, or endpoint security.
• Experience administering Microsoft Intune across device lifecycle management, policy configuration, application deployment, and compliance.
• Experience designing, implementing Windows Autopilot zero-touch deployments.
• Knowledge of endpoint security technologies, including Microsoft Cloud PKI, WDAC, AppLocker, and device compliance frameworks.
• Experience automating endpoint operations and producing security or compliance reports using PowerShell, Python, Azure services, Microsoft Graph, or Microsoft 365 administration tools.

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Benefits/Perks

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams

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