Customer Data Analyst, Associate (Hybrid HCM)

Accountabilities

The Customer Data Analyst, Associate (CDA) assists in collecting, managing, and analyzing customer data, creating a unified view. The CDA supports the core principles of the Data Management Office, contributing to making data a strategic asset for the company.

Duties and Responsibilities

• Data Collection: Support customer data collection, ensure quality and integrity, assist with Salesforce requests.
• Data Management: Maintain accurate and up-to-date customer databases.
• Data Analysis: Identify trends and insights, assist with management reports.
• Collaboration: Work with other departments to enhance customer experiences.
• Compliance: Ensure data practices comply with regulations.
• Data Quality: Follow standards, resolve issues, perform audits, cleanse and enrich data.
• Innovation: Adopt AI technologies for data integrity and usability.
• Cross-functional Support: Establish relationships, share insights, assist with special projects.

Qualifications

• Education: Bachelor's degree in data science, Business Analytics, IT, or related field.
• Experience: 0-2 years in data management/analytics.

Skills and Experience

• Analytical: Ability to derive actionable insights from complex data.
• Communication: Good verbal and written skills for presenting data findings.
• Problem-Solving: Strategic thinking and problem-solving abilities.
• Attention to Detail: High accuracy in data analysis and reporting.
• Technical: Proficiency in Microsoft, Salesforce, CRM systems, data analysis tools, and understanding of corporate hierarchies.
• Additional Information: Full-time hybrid role in Ho Chi Minh City, Vietnam.