IT Support Technician - Cologne (Köln)

IT Support Technician - Cologne (Köln) - Fortis Hayes | Career Page

IT Support Technician - Cologne (Köln)

Cologne, Germany

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Job Openings IT Support Technician - Cologne (Köln)

About the job IT Support Technician - Cologne (Köln)

Location

Cologne, Germany.

Start date

October 1st, 2025.

Work pattern

3 days a week.

Contract

Long-term on an on-going basis

Skills and Qualifications Required

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement

• Fluency in German/Deutsche and English (written and verbal).

Equipment Provided

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.

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