M33 - Product Manager

Job Overview

We are seeking an experienced and results-driven Product Manager to oversee the development, enhancement, and ongoing maintenance of enterprise applications and digital solutions.

The successful candidate will be responsible for managing the product lifecycle, coordinating cross-functional teams, engaging stakeholders, and ensuring the successful delivery of technology solutions that meet business objectives.

This role requires a strong background in product management, application development, and the management of complex, large-scale application maintenance projects.

Key Responsibilities

Product Management & Strategy

• Manage the end-to-end product lifecycle, including requirements gathering, planning, development, implementation, maintenance, and continuous improvement.
• Develop and maintain product roadmaps aligned with business objectives and stakeholder requirements.
• Translate business needs into clear functional requirements, user stories, and product specifications.
• Prioritise product features, enhancements, and backlog items based on business value, technical feasibility, and operational requirements.
• Identify opportunities to improve existing applications, workflows, and user experiences.

Project Delivery & Application Maintenance

• Oversee the delivery and maintenance of enterprise applications, ensuring agreed timelines, quality standards, and service requirements are met.
• Manage complex and large-scale application maintenance projects involving multiple stakeholders, vendors, and technical teams.
• Coordinate application enhancements, system upgrades, defect resolution, and production support activities.
• Monitor project milestones, deliverables, dependencies, risks, and issues.
• Ensure appropriate change management, testing, deployment, and release management processes are followed.
• Work closely with technical teams to resolve operational challenges and maintain application stability.

Stakeholder & Vendor Management

• Engage business users, technical teams, and management to gather requirements and align expectations.
• Act as the key liaison between business stakeholders, application development teams, and external vendors.
• Facilitate discussions, project meetings, requirement workshops, and progress reviews.
• Monitor vendor performance and ensure compliance with agreed deliverables and service levels.
• Provide regular project updates, status reports, and recommendations to management.

Governance & Continuous Improvement

• Ensure product and project activities comply with organisational policies, security requirements, and IT governance standards.
• Identify project risks and implement appropriate mitigation measures.
• Monitor product performance, service quality, and user feedback to drive continuous improvement.
• Maintain accurate project documentation, product specifications, and operational records.
• Support the adoption of Agile practices and structured project management methodologies.

Job Requirements

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business Administration, or a related discipline.
• Proven experience in product management, IT project management, or application development and support.
• Demonstrated experience managing complex or large-scale application maintenance projects.
• Strong understanding of the software development lifecycle (SDLC), application maintenance, and IT service delivery.
• Experience working with cross-functional teams, external vendors, and multiple business stakeholders.
• Familiarity with Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Experience managing project timelines, resources, risks, and deliverables.

Technical & Professional Skills

• Strong analytical, problem-solving, and decision-making abilities.
• Ability to translate business requirements into actionable technical and functional specifications.
• Good understanding of enterprise application architecture, system integration, and software delivery processes.
• Knowledge of application support, incident management, change management, and release management.
• Excellent communication, presentation, and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities independently.

Preferred Qualifications

• Professional certifications such as PMP, PRINCE2, Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent.
• ITIL certification or practical experience in IT service management.
• Experience working on large-scale enterprise applications or public sector digital transformation projects.
• Familiarity with vendor management, service-level agreements (SLAs), and application maintenance contracts.
• Experience with product and project management tools such as Jira, Confluence, or Microsoft Project.