System Analyst

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

PURPOSE

• To bridge business requirements and technology solutions with the focus on Employee Benefit business by analysing, designing, implementing, and supporting systems that improve business efficiency and user experience

KEY ACCOUNTABILITIES

• Analyze business requirements and translate them into scalable, secure, and maintainable technology solutions
• Lead application design, development, testing, deployment, and support activities throughout the SDLC
• Ensure solution quality through effective design reviews, testing, documentation, and adherence to engineering standards
• Collaborate with business stakeholders, vendors, and technical teams to deliver projects and enhancements successfully
• Participate in Agile delivery processes and contribute to continuous improvement initiatives
• Drive adoption of DevOps, CI/CD, automation, and AI-assisted development practices to improve delivery efficiency and software quality
• Support production systems and ensure timely resolution of incidents and operational issues
• Provide technical guidance and knowledge sharing support to team members and vendors
• Recommend solution designs, integration approaches, and implementation strategies that align with business objectives and enterprise standards
• Address any communication gaps between product owners, designers, quality assurances, etc. to minimize the knowledge gap and deliver the solutions with the right mutual understanding and logics
• Manage to achieve No "Unsatisfactory" result in compliance and security audit
• Manage to close identified improvement items in the compliance and security audit report within the timeline

QUALIFICATIONS / EXPERIENCE

• Bachelor's degree or Higher Diploma in Computer Science, Information Technology, Software Engineering, or a related discipline
• Minimum 5 years of application development experience
• Candidates with equivalent qualifications and relevant experience will also be considered

KNOWLEDGE & TECHNICAL SKILLS

Core Technical Skills

• Strong knowledge of Java, Spring Boot, RESTful API, and enterprise application development
• Strong understanding of database design, SQL, and application integration
• Understanding of software architecture principles, design patterns, and secure coding practices
• Familiarity with Agile software development lifecycle and engineering best practices
• Experience with source code management, code review, and quality assurance processes
• Good command in both written & spoken English or Cantonese (Mandarin)

AI & Modern Engineering Skills

• Experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, Microsoft Copilot, or similar solutions) for code generation, code review, documentation, testing, and productivity improvement
• Ability to evaluate and adopt emerging technologies to improve delivery effectiveness and software quality

Preferred Technical Skills

• Experience with front-end technologies such as React
• Experience with cloud platforms such as Azure, AWS, or GCP
• Experience with container technologies such as Docker and Kubernetes
• Experience with CI/CD and DevOps practices
• Experience with workflow or BPM platforms such as Flowable
• Experience with event-driven or microservices architecture
• Experience with observability, monitoring, and performance optimization tools

Personal Attributes

• Strong analytical and problem-solving skills
• Effective stakeholder management and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong ownership, accountability, and continuous learning mindset