Tier-2 IT Help Desk Support

Tier-2 IT Help Desk Support needs 5–10 years of relevant experience is acceptable in lieu of a college degree (high school diploma/GED is sufficient).

REQUIRES

• Excellent customer service and communication skills with the ability to explain technical concepts in layman's terms.
• Strong troubleshooting skills for: Windows PCs, Basic networking, Mobile devices (iPhone), Printers
• Familiarity with Active Directory, including password resets and account unlocks.
• Introductory understanding of Group Policy and user provisioning to coordinate with enterprise Active Directory administrators.
• Previous field IT support required.
• Oil & Gas/Energy background Highly Preferred
• Customer satisfaction.
• Ticket and issue resolution (no heavy KPI tracking; focus is on quality resolution).
• Monday–Friday (5 days a week onsite)
• 20% travel including Eugene, Tri-Cities, Seattle, Eastern Washington, and other locations as needed.

DUTIES

• Troubleshoot Windows PCs, networks, iPhones, printers, and field equipment.
• Provide Tier-2 IT support to operations teams.
• Escalate and coordinate issues with enterprise infrastructure and network teams as needed.
• Communicate technical issues clearly to non-technical pipeline operators and operations leadership.
• Perform basic backend/software management tasks and coordinate system changes with the enterprise team.
• Use the ticketing system to manage service requests and provide remote support.