IT Engineer I (2)

What you can expect from us

• Opportunity to be an integral part of a TSP organization and engineering team that is on the forefront of technical innovation known for extraordinary results
• A fast-paced environment where each day brings different challenges/opportunities and exposure to the latest business technologies
• Educational assistance program available to help you pursue opportunities that advance your professional career
• Fun company-paid events
• An Employee Recognition & Rewards program
• A flexible schedule with hybrid options to work remotely 2-3 days per week
• A vastly distributed on-call rotation to allow for work-life integration
• Full-time position with a competitive salary range, comprehensive benefits that include paid time off, medical, dental, vision, life, disability, public transit, and 401K with generous matching

What we will expect from you

• Consistent demonstration of Go West Core Values: Caring, Constant Improvement, Critical Thinking, Execution, and Willingness
• Participation and engagement in weekly meetings to discuss issues, review key performance indicators, and drive progress on quarterly objectives
• Previous technical experience with systems/network administration, infrastructure design or consultation, and end-user troubleshooting with an understanding of the pace and demands associated with the industry
• Professional, solution-minded, and friendly demeanor with a strength in building strong business relationships internally and externally through excellent listening, written, and verbal communication skills
• Detail-focused personality with a penchant for organization, documentation, and appreciation of processes
• Deeply caring about delivering the best possible services, a commitment to extraordinary effort, yet appreciating flexibility and the support of a team that freely shares knowledge and professional opinions
• Ability to learn quickly, with a love of taking on new challenges
• Ability to prioritize, pivot, and systematically address the needs of Go West’s clients

What you will be doing

• Daily interaction with multiple clients to troubleshoot, plan, and implement IT solutions onsite at their office and/or remotely from our Greenwood Village office
• Escalation triage and ticket management with Service Desk and other Engineering teams for optimal SLA delivery
• Systems, network, and cloud platform design collaboration and implementation
• Hardware configuration, optimization, maintenance, and support
• Network systems implementation, optimization, maintenance, and support
• Windows Server deployment and management
• Active Directory/Azure AD/MDM design collaboration and policy management
• Backup and BCDR strategy collaboration, implementation, and execution
• Business/user technology and application troubleshooting
• Internet service, email, and hosting setup or troubleshooting
• Thorough documentation of customer environments, processes, and credentials
• Regular security and health audits of customer business technology
• Submission of timely, thorough, and accurate billable labor entries for invoicing
• Opportunities to be involved with and support ongoing customer projects
• Other duties as assigned by the Managing Engineer

Qualifications we require from you

• Minimum 3 years’ experience in previous IT role (i.e., Helpdesk/Desktop Technician or Engineer)
• CompTIA Network+ or CompTIA Security+ certification, or equivalent certifications
• Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), or equivalent certifications preferred
• Authorization to work in the United States

Preferred skills from you

• Proficiency in the following:
• Windows Server (On-premise, cloud, and virtual)
• Active Directory, Azure AD, Group Policy, or Intune/MDM Management
• Microsoft 365, SharePoint, Exchange, Azure Resources, WVD, and Teams
• Network Switches, Routing, and Policy Management (i.e., Fortiswitch, Cisco, HP, etc.)
• Firewalls (i.e., FortiGate, Cisco, SonicWall, or Palo Alto)
• Security (i.e., Microsoft Security and Compliance Center)
• Consulting/Customer Communication
• System Administration
• Encouraged, but not required:
• Experience with Linux, Mac, SQL administration, or telephony
• Other industry certifications (i.e. AZ-104, ITIL, etc.)