Application Support Technical Analyst

Greene King · Burton-on-Trent, Staffordshire, United Kingdom

About Greene King

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Still listed on the employer's own board · publishes a salary range · How we score

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Act as 3rd/4th Line Support for the Business
Be an escalation point for our 2nd and 3rd Line Team Members
Use SQL and Coding skills to aid resolution of fixes and improve development of systems
As part of the team, manage our application portfolio to maintain our aggressive system uptime targets, whilst ensuring systems are upgraded, patched, and maintained in a proactive and timely manner
Be responsible for delivery of agreed incident SLA’s and ensure all the support issues are fully understood, managed, and resolved
Own root cause targeting for the team to minimise the volume of issues and improve the customer experience of applications
Liaise with Security and Infrastructure teams to ensure hardware solutions provided meet the needs of the business so far as the applications are concerned
Work closely with internal teams and 3rd party suppliers to improve system performance, reliability, and usability
Help manage 3rd party suppliers, supplier reviews and continuous improvement programmes

Excellent communication skills, combined with a high degree of enthusiasm, drive and commitment
Taking part in Out of Hours rota
Strong problem-solving and troubleshooting skills
Attention to detail ensuring accuracy in all aspects of work
Ability to engage and prioritise work to ensure SLAs are met in agreed timescales
Have a personal drive to stay ahead of the market by researching and understanding
Ability to work independently
Strong interest in technology overall
An ability to cope, and thrive, in a fast paced, dynamic, and fun environment with varied and multiple demands

#LI-AP1

ITIL / ITSM v3 Certification
ServiceNow and other CRM software
SQL
Basic coding
Windows OS Environments
Log analysis
Building and using testing plans
The ability to build relationships with key customers at all levels Preferred skills

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
Wagestream – access your wage before payday for when life happens.
Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…