Trade Support Specialist/FIX

Global financial services company has immediate need for a Front Office Trading Support specialist for a front office role. You will partner with traders and support equity electronic trading platforms, FIX connectivity, algo trading products and services. In this client facing role, you will oversee trade resolution, connectivity issues, post-trade services, client onboarding, order routing, and market data integration. You will manage the creation of accounts, resolve trading issues, and roll out new tools and services for front office, institutional traders. You will investigate and escalate system issues to production support teams, and provide training, and screen configuration on electronic trading platforms.

Responsibilities

• Provide daily application support and troubleshooting for clients and internal trade desks.
• Address client customization requests within algorithmic trading systems and ATS platforms.
• Analyze and resolve issues related to order routing, trade flow, and post-trade processes.
• Adhere to incident and problem management procedures, analyzing trends and patterns.
• Assist in product testing and project-related tasks.
• Work in a 'follow the sun' support model by collaborating with global teams in APAC and EMEA for pre-market health checks.
• Conduct regional start-of-day health checks to ensure platform processes are operational and all members are connected.
• Occasionally work weekends for major upgrades or out-of-hours testing.

Qualifications

• 3-5 years of professional experience supporting equity trading and FIX protocol electronic trading environment.
• Working knowledge of algorithmic equity trading, the global equities markets, including US market specifics.
• Experience working with common industry algorithms such as VWAP, TWAP, IS, and POV.
• 3+ years of application support experience in a Linux environment.
• Understanding of US/Canadian equity market structure and electronic trading flows.
• Proven experience with MSSQL, Oracle, and Sybase databases, including writing queries.
• 2+ years experienced in Windows Server environments.
• Familiarity with troubleshooting network issues, such as firewall and routing problems.
• Strong understanding of OMS/EMS workflows.
• Working knowledge of at least one buy-side or sell-side Order Management System.
• Scripting experience (PERL, Python, Powershell, Bash etc).
• Ideal for someone who thrives under pressure in a front-office support role, supporting business growth and enhancing support functions.
• Ability to communicate with stakeholders at all levels, including technical teams, clients, traders, quants, and executives.
• Analytical, disciplined problem-solver with excellent organizational skills.
• Driven by customer satisfaction and support excellence.
• Team-oriented with a willingness to participate in new projects and assist other departments.
• Demonstrates core business values through day-to-day work ethic.