Head - Application Support FCC & Trade Finance| Thane

• To lead and manage the support, maintenance, and strategic enhancement of Oracle Flexcube Corporate and Trade Finance modules.
• This role ensures system stability, regulatory compliance, and alignment with business objectives across corporate banking and trade finance operations.

Managerial Responsibilities

• Define and execute the support strategy for Flexcube Corporate and Trade Finance modules (e.g., OBTFPM, OBBRN).
• Establish governance frameworks for incident, change, and problem management.
• Drive continuous improvement and innovation in application support processes.
• Liaise with external vendors for support, enhancements, and compliance.
• Negotiate service levels and manage vendor performance.
• Lead incident, change, and problem management processes.
• Lead and mentor the application support team.
• Assign tasks, set goals, and monitor performance.
• Conduct training sessions for users and internal teams.
• Drive to implement best practices.
• Coordinate with InfoSec and Technology teams for system hardening, penetration testing, and patch management.
• Maintain operational manuals and ensure regulatory compliance.
• Drive service improvement reviews and ensure SLAs/OLAs are met.

Functional Responsibilities

• Manage Corporate Loans, Current Accounts, Term Deposits, LC, BG, Bills, Packing Credit, SI, and Remittances in Flexcube Corporate & Trade Finance modules.
• Lead L2 and L3 support teams, handling month-end, quarter-end, and year-end activities.
• Resolve complex functional and technical issues across modules.
• Coordinate deployments, upgrades, and patching.
• Ensure root cause analysis and implement preventive measures.
• Support DR drills, enhancements, and production fixes. Address VAPT and audit findings.
• Manage application issues, coordinating with OEMs for bug fixes.
• Collaborate with business users, operations, and IT helpdesk for daily issue resolution.

Qualification needed

MCA/ MTECH/ BTECH

Min Exp

16 years

Max Exp

18 years

Overall 12+ years of experience in banking application support and IT operations.

7 - 12 years in banking application support, with 5+ years in Flexcube Corporate and Trade Finance modules.

Experience in managing enterprise applications, digital channels, and UAT environments