Helpdesk Technician

Job Purpose

The Help Desk Technician is responsible for supporting the internal employee base with technology needs.

Help Desk Technician Duties

• Providing excellent customer service to all Henssler employees
• Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Installing software, patches, updates to desktops and laptops
• Trouble shooting basic network, software and printing problems in a corporate domain-based business environment
• Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers

Required Skills/Qualifications

• 2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
• 2-5 years of experience in a desktop support role
• Skills and experience with the use of technology in a business environment, including desktop support, data communications/networks and application environments (Domain, workgroup and desktop)
• Must enjoy solving a wide variety of problems on a continual basis
• Ability to ascertain the criticality of incoming requests
• Ability to translate technical terms into non-technical language
• Understanding of computer terms and acronyms; ability to learn processes and procedures
• Bachelor’s Degree or related experience