Application Support Engineer

Application Support Engineer - Hexa People | Career Page

Application Support Engineer

Lisbon, Lisbon, Portugal

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Job Openings Application Support Engineer

About the job Application Support Engineer

== HYBRID JOB (2 days / week at the office) ==

What you can expect

Our client specializes in cybersecurity solutions, offering advanced technologies to protect businesses from evolving digital threats. With a team of dedicated experts, the focus lies on innovation and collaboration to ensure the resilience and security of our client's digital assets.

What you will be doing

• Implement, integrate, configure, and maintain the clients SaaS and on-prem product.
• Collaborate closely with development teams and the IT departments of our customers.
• Ensure the availability, security, and reliability of cloud deployments.
• Troubleshoot and resolve issues in production SaaS environments.
• Serve as an implementation expert for the clients solutions, understanding deployment patterns and configurations.
• Manage the platform implementation from deployment handover to go-live readiness.
• Configure applications to meet customer-specific requirements.
• Execute integrations between the clients system and external data sources.
• Create and present technical documents.

What you will bring

• Previous experience in roles such as IT expert, QA Engineer, Technical Support, or NOC.
• 2+ years of experience in complex technical support and integration.
• Basic Linux administration and troubleshooting skills.
• Experience integrating enterprise platforms with external sources via API or other methods.
• Skills in administering operational infrastructure.
• Proficiency with configuration-management and automation frameworks like Ansible, Terraform, Helm, and Vault.
• Experience with monitoring tools such as Grafana and Prometheus.
• Proficiency with JIRA for issue tracking.
• Experience with OpenSearch (preferential).
• Basic experience with Kubernetes and Docker deployment technologies (preferential).
• Fluent in English (written and spoken).

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