Customer Success Engineer (XIM,XDR,CSR focus) (26-11705) -

Job Title

Customer Success Engineer (XIM,XDR,CSR focus)

Job Location

Remote in LATAM (Latin America)

Job Contract

12 Months Contract

Principal Customer Success Engineer – SecOps / Cortex - Contractor - ****

Networks [Contract]

Role Description This role is a contract assignment at *****. Contractors will not

be employed by ******* but through our trusted staffing partners.

****** is looking for a Principal Customer Success Engineer – SecOps / Cortex -

Contractor to drive successful technical outcomes across our Security Operations suite. This

position reports into Customer Success leadership and represents a high-impact opportunity for

an experienced technical expert who thrives in a fast-paced, international corporate

environment.

Your Impact

The Principal Customer Success Engineer is a critical driver of customer adoption, technical

validation, and long-term value within our SecOps and Cortex portfolios. As a trusted subject

matter expert, you will bridge deep technical engineering execution with high-touch strategic

engagement to ensure enterprise customers successfully deploy, integrate, and maximize our

technologies.

This fast-paced role demands an adaptable, highly technical engineer who excels in matrixed

team environments, manages multiple high-priority deliverables under pressure, and directly

engages with enterprise security stakeholders to optimize SecOps environments.

Key Responsibilities

Technical Guidance & Architecture

Provide senior-level technical advisory across

SIEM, SOAR, SOC, and XDR/EDR environments, guiding enterprise customers on

optimal deployment strategies, configurations, and best practices.

Customer Success & Adoption

Serve as a dedicated technical advisor in high-value,

customer-facing engagements, ensuring rapid technology adoption, operational success,

and sustained technical health.

System Administration & Scripting

Leverage Linux administration expertise and

hands-on scripting to resolve complex integration challenges, troubleshoot operational

environments, and build streamlined automated workflows.

Cloud & Security Integration

Evaluate and support enterprise customer architectures

leveraging cloud providers (GCP, AWS, Azure) alongside complex IT and security

enterprise systems.

Cross-Functional Collaboration

Partner effectively with cross-functional partners

across Product, Engineering, and Sales Operations to feed back critical technical

insights, influence product success, and drive process enhancements.

Your Experience

Technical Acumen

7+ years of hands-on experience in Security Operations or Engineering, with

deep expertise in SIEM, SOAR, SOC, and/or XDR/EDR environments.

Strong understanding of enterprise security and IT products, systems, and

operational processes.

Experience with Linux system administration and advanced technical

troubleshooting.

Proficiency in scripting using Python and/or JavaScript.

Familiarity with cloud technologies, architecture, and providers (GCP, AWS,

Azure) across enterprise use cases.

Customer Engagement

Demonstrated track record in customer-facing technical roles with strong

relationship-building and communication skills.

Proven capability to collaborate with, guide, and influence cross-functional teams

and executive leadership.

Mindset & Approach

Ability to thrive in a fast-paced, matrixed environment while managing multiple

priorities under pressure.

Preferred Qualifications

Experience with Attack Surface Management (ASM) or Cloud-Native Application

Protection Platforms (CNAPP) is a strong plus.

At *****, everything starts and ends with our mission: Being the cybersecurity

partner of choice, protecting our digital way of life. We have the vision of a world where each

day is safer and more secure than the one before. These aren’t easy goals to accomplish — but

we’re not here for easy. We’re here for better. We are a company built on the foundation of

challenging and disrupting the way things are done, and we’re looking for innovators who are as

committed to shaping the future of cybersecurity as we are.