Technical Product Trainer

Posted 4y ago

Develops and executes training plans, training materials
Assess individual and group training needs; maintain individual and group training records
Create, update and perform knowledge checks on a regular basis
Facilitate new hire onboarding training
Plan, prepare, and research lessons
Create, organize and deliver training materials including online courses
Instruct team members on an individual or group basis
Check and assess (grade) users’ work and deliver feedback with course grades
Create and provide training summaries to stakeholders and with good presentation skills
Assist operations with understanding agent opportunities
Excellent organizational and planning skills
Analytic and result oriented
Highly developed interpersonal skills
Ability to handle conflicts and accept constructive feedback
Previous experience as Product Trainer
Startup experience is a plus but not required
Should be highly technical
Has experience with writing documentation, creating and organizing courses
Should be able to work and learn independently
Ability to assess needs in terms of product knowledge
Proactively contributes to the team without strict supervision or waiting for directives
Can think of new process or improvements to existing processes
Ability to write clear process documentation and create relevant reports
100% remote work
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