IT Specialist

Job Title

IT Specialist – Mid-Level

Task ID

HBITS-08-15080

Position Duration

30 Months

Client

State of NY

Agency

Department of Financial Services

Please call (703) 466-0951 | (571) 351-1868 | (703) 348-3018 or email at nysreqs@ilinksolutions.com

Description

• Coordinate and manage the master calendar for virtual hearings, scheduling Webex sessions and sending secure invitations to all participants.
• Configure meeting-specific security settings, including enabling waiting rooms, requiring passwords, and locking meetings once proceedings begin to prevent unauthorized entry.
• Conduct pre-meeting tech checks with attorneys and external participants to ensure their cameras, microphones, and screen-sharing capabilities are working properly before the session starts.
• Assign Webex roles (Host, Co-host, Presenter) to the appropriate legal team members prior to the start of the hearing.
• Monitor the Webex waiting room/lobby, verify the identity of attendees, and admit authorized participants into the meeting.
• Manage live participant audio and video, including muting background noise, unmuting witnesses when called to testify, and spotlighting active speakers.
• Assist attorneys by sharing digital exhibits, documents, and presentations on-screen during the live proceeding to ensure a seamless presentation.
• Set up and manage secure virtual breakout rooms for private attorney-client consultations or sidebar discussions, ensuring participants are routed correctly.
• Provide immediate, user-level troubleshooting during live meetings, such as helping a participant connect their audio, adjust their camera, or resolve basic connection issues.
• Manage meeting recordings (starting, pausing, and stopping) at the direction of the lead attorney or presiding official.
• Save, catalog, and organize meeting recordings, chat transcripts, and attendance logs in the designated file system.
• Distribute secure links to meeting recordings or transcripts to authorized parties upon request.
• Provide brief, hands-on guidance to legal staff and external participants on how to navigate basic Webex features (such as raising hands, muting, or using the chat).
• Maintain a meeting-day checklist to ensure consistent setup, security protocols, and execution for every virtual hearing.
• Assist with other IT related tasks as directed by supervisor.

Mandatory Qualifications 1

60 months of experience scheduling, coordinating, and managing master calendars for high-stakes virtual meetings, hearings, or professional webinars using enterprise-level collaboration platforms (such as Cisco Webex, Zoom, or Microsoft Teams).

2

60 months of experience acting as a live meeting moderator or host, actively managing participant controls (muting/unmuting, spotlighting speakers, and managing screen-sharing permissions) during live, formal proceedings.

3

60 months of experience implementing and enforcing virtual meeting security protocols, including managing waiting rooms/lobbies, verifying participant identities, configuring passwords, and restricting access to protect confidential information.

4

60 months of experience providing real-time, user-level technical support and troubleshooting (resolving audio, video, and connection issues) to internal staff and external participants immediately before and during live virtual events.

5

60 months of experience managing and sharing digital exhibits, legal documents, or multimedia presentations on-screen during live, fast-paced proceedings to ensure seamless transitions and maintain the flow of the meeting.

6

60 months of experience setting up, securing, and managing virtual breakout rooms for private, confidential consultations or sidebar discussions during live events.

7

60 months of experience managing post-meeting administrative workflows, including initiating, pausing, and stopping recordings, as well as cataloging, archiving, and securely distributing recordings and transcripts to authorized parties.

8

60 months of experience conducting pre-meeting technical rehearsals and providing basic, patient guidance to non-technical users on how to navigate virtual meeting platform features.

Required Documentation

• Résumé
• Copy of Candidate Identification

(i.e., Driver's License/Green Card/Visa and Passport if applicable)

• Any documents referenced in the above Requested Qualifications

(i.e., professional certifications, degrees, etc.)

i-Link Solutions requires a Bachelor's Degree or its equivalent in Computer Science, Computer Information Systems, Information Systems or a closely related field of study for all positions.

Disclaimer

i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability