L3 Production Support

Our client, a Banking company, is looking for a L3 Production Support for their Charlotte, NC location.

Responsibilities

• L3 Production Support Role is responsible for running the day to day operations of the technology platform.
• Work activities specific to Production Support roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
• The Production Services Engineer identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
• Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
• Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
• Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.
• Resolves complex issues.

Requirements

• L3 Production Services Engineer should be able to work independently and drive resolution of complex issues.
• Strong analytical skills required to determine root cause of technical issues.
• Must be able to think broadly about technical issues and general incident triage techniques to pinpoint technical issues.
• Must have a firm grasp on day to day use of Linux.
• Experience writing SQL to query data required.
• Previous experience with an application performance monitoring tool (AppDynamics, Dynatrace) required.
• Must have previous experience with Splunk or another log aggregation tool.
• The candidate will be required to support the bank settlement application and work with several teams
• 3 or more years in Production Support, and/or related technical environment
• 3 or more years working in a Linux environment
• Experience with one or more of the following: AppDynamics, Introscope, Dynatrace
• Enjoys solving problems
• Java/J2EE knowledge, Spring Framework, AWS/Azure/Public Cloud Technologies
• Technical:
• Dynatrace - Performance Engineering Analysis
• SQL
• Splunk

Why Should You Apply?

• Health Benefits
• Referral Program

Excellent growth and advancement opportunities