Senior Site Reliability Engineer, CloudOps

Position Summary

We are seeking a Senior Site Reliability Engineer, CloudOps to support, scale, and optimize a multi-account AWS environment hosting healthcare-oriented applications and analytics platforms. In this role, you will bridge infrastructure engineering, operational reliability, production support, and cloud modernization initiatives across complex microservices architectures. The ideal candidate brings strong AWS expertise, solid Linux administration skills, and a proven track record of managing production systems in HIPAA/HiTrust regulated environments. You will participate in incident response, on-call rotations, and continuous deployment workflows while helping drive our transition toward containerized and Kubernetes-based platforms. This collaborative position is built for an analytical engineer who excels at resolving production incidents, partnering with developers, and continuously elevating operational excellence.

Essential Duties & Responsibilities

• Manage, maintain, and troubleshoot a multi-account AWS Organization environment (35+ accounts) and core services, including EC2, ECS/Fargate, Lambda, S3, CloudFront, API Gateway, and Aurora/RDS databases.
• Support production deployments, CI/CD pipelines (Jenkins, AWS CodePipeline), and infrastructure automation using Python, Bash, and AWS CloudFormation.
• Monitor system health and performance using Datadog, CloudWatch, and Zabbix; investigate alerts, execute root-cause analysis, and refine monitoring coverage to reduce operational noise.
• Participate in a shared on-call rotation, managing incident response and performing failover/recovery validation for production applications and data stores.
• Maintain HIPAA/HiTrust compliance and security posture by managing tools like Prisma/Cortex Cloud, Security Hub, and GuardDuty, while enforcing proper IAM policies and network segmentation.
• Support Java (Spring Boot) and Python applications running in containers, assisting developers during investigations and preparing for future Kubernetes (EKS) modernization initiatives.

Knowledge & Skills

• Deep hands-on expertise with AWS core services (networking, compute, serverless, and database technologies) and CloudFormation IaC automation.
• Strong Linux administration skills (primarily Ubuntu) along with proficiency in Python and Bash scripting for operational automation.
• Experience with containerization technologies (Docker, ECS/Fargate) and familiarity with modern Kubernetes ecosystems (EKS, Helm, ArgoCD).
• Solid understanding of observability tools (Datadog, CloudWatch, Zabbix) and CI/CD pipelines (Jenkins, CodePipeline, Git workflows).
• Knowledge of cloud security best practices, access management (IAM), and compliance frameworks within regulated sectors (HIPAA/HiTrust).
• Proven diagnostic, incident-management, and analytical troubleshooting skills for complex microservices architectures.

Minimum Qualifications, Education & Experience

• Must be at least 18 years of age.
• High School Diploma required.
• Bachelor’s degree from an accredited college or university is required.
• 7+ years of hands-on experience in AWS Cloud Engineering, DevOps, Site Reliability Engineering (SRE), or Infrastructure Engineering.
• Practical background supporting production workloads in Linux/AWS environments, reading application logs, and making minor code fixes.
• Direct experience participating in on-call rotations and incident response protocols.
• Prior experience in the healthcare industry maintaining HIPAA/HiTrust-compliant infrastructure.

Work Environment

• This is largely a sedentary role.
• This job operates in a professional office environment and routinely uses standard office equipment.
• Typically requires travel less than 5% of the time