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Agente service Desk 1º nível

Inetum · Lisbon, Portugal, Lisboa, Portugal

About Inetum

1,400 open jobs
  • IT Services & Consulting
  • 10,001+ employees
  • St.-Ouen, Île-de-France

Weak hiring record · median 109 days open

4444

Hiring signal

Stale

Open 112 days · How we score

All reasons
  • Open 112 days
  • 61% of this employer's openings are over 60 days old

In its favour

  • Still listed on the employer's own board

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Agente service Desk 1º nível at Inetum. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

Provide first-line IT support as the main point of contact for users, ensuring efficient handling and resolution of incidents and service requests.

Main Responsibilities

  • Log and manage tickets using ITSM tools
  • Deliver remote support (phone, email, chat)
  • Troubleshoot low-complexity issues (hardware, software, access)
  • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Perform basic user administration (Active Directory / Entra ID)
  • Escalate incidents when required
  • Ensure SLA compliance
  • Experience in IT support (1st line)
  • Knowledge of Windows 10/11
  • Basic networking knowledge (TCP/IP, DNS, VPN)
  • Experience with ticketing tools
  • Strong communication and user orientation

Skills

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