Application Support

The Application Support role is responsible for the day‑to‑day operation, monitoring, and troubleshooting of business‑critical software applications. Acting as the primary point of contact for internal users and external customers, you will diagnose and resolve functional and technical issues, perform root‑cause analysis, and work closely with development, infrastructure, and business teams to ensure high‑availability, performance, and continuous improvement of the applications support.

Main Tasks

• Resolving incidents and support requests - Efficiency of the solutions provided.
• Proper Communications to Operational Users regarding item resolution and status.
• Correct application of SLA and fulfil APS IT duties. Sharing the expertise and knowledge with the team
• Internal Global Communication between APS IT Client teams.
• Develop good understanding on the applications the team gives supports to (functional and technical). Applying the rules and the procedures in place.

Technical Skills

• Production processes (ITIL, monitoring, infrastructure)
• Proeficient in Oracle SQL / PL-SQL - Linux/Unix commands
• Production knowledge (Cloud, VM, RHEL, Oracle,…)
• Good knowledge of Funds industry or Knowledge and/or experience on the financial services industry
• Monitoring & Automation ( Ansible, Dynatrace, …)

Language Skills

• Fluent in English
• French is a plus

Soft Skills

• Communication skills - oral & written
• Collaboration
• Problem-Solving
• Adaptability