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Application Support (Senior)

Inetum · Lisbon, Lisbon, Portugal · Hybrid

About Inetum

1,397 open jobs
  • IT Services & Consulting
  • 10,001+ employees
  • St.-Ouen, Île-de-France

Weak hiring record · median 109 days open

9292

Hiring signal

Actively hiring

Still listed on the employer's own board · How we score

All reasons
  • 61% of this employer's openings are over 60 days old

In its favour

  • Still listed on the employer's own board

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Application Support (Senior) at Inetum. We’ll keep it in your applied jobs, so you can see it later and be warned before applying to the same employer twice.

  • Ensure the stability, availability, and performance of production applications.
  • Monitor, troubleshoot, and resolve incidents, problems, and performance issues.
  • Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives.
  • Manage deployments, releases, and change requests following ITIL and DevOps best practices.
  • Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions.
  • Implement and enhance monitoring and observability capabilities across production environments.
  • Maintain technical documentation and promote knowledge sharing within global support teams.
  • Participate in on-call rotations supporting business-critical applications.
  • 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments.
  • Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis.
  • Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
  • Experience with API Gateway solutions (Axway, Apigee).
  • Strong knowledge of RHEL Linux.
  • Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger.
  • Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus.
  • Experience with Ansible and/or Terraform for automation and infrastructure management.
  • Working knowledge of SQL Server and PostgreSQL.
  • Experience working with ITIL, Agile, and DevOps methodologies.
  • Portuguese (Fluent)
  • English (Professional working proficiency)
  • Availability to travel within Portugal when required;
  • Availability for occasional international travel;
  • Experience in multicultural and international environments is considered a plus.

Skills

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