Client Support Agent

Posted 3mo ago

Monitor, follow up on, and resolve support tickets in a timely manner
Communicate clearly and professionally with support requesters throughout the process
Handle and resolve tickets that do not require development or complex technical intervention
Develop, maintain, and document comprehensive knowledge of products
Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it)
Basic technical knowledge is a plus
Client Support Agent Experience.
Documentation skills (clear, user friendly documentation),
Analytical mind,
Team player,
Agile mindset,
Understanding of content management platforms,
Communication skills (English mandatory)

Skills