IT Support / Operations (1st line / Field Support)

Responsibilities

• Willingness and ability to evolve in the area demonstrating proactivity in topics inside and outside their scope;
• Ability to work in a team and in a heterogeneous environment
• Social skills for 1st line management with the end user;
• Critical thinking;
• Knowledge of ITIL processes and ITSM tools;
• On-Site Work Regime (Hybrid);

Mandatory

• Monitoring TV dashboards in the office;
• Tape rotation for daily off-site vaulting process;
• Intermediate knowledge from the user's perspective of Productivity tools (Word, Excel, PowerPoint, OneNote, MS Teams);
• Incident and Service Request management in the internal ITSM tool (Service-Now) and in suppliers' Web portals;
• Intermediate knowledge of Active Directory and Domain object management (Users, Security Groups, Computers, DNS records);
• Basic knowledge of Windows server administration;
• Basic knowledge of PowerShell for script creation/execution;