Service Now Developer

We are expanding our IT team and are looking for a ServiceNow Developer (ITSM) to support the ongoing implementation and evolution of our ServiceNow platform.

Responsabilities

• Strong knowledge on ITSM modules;
• Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices;
• Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow;
• Gather, analyze, and translate business requirements into scalable ServiceNow solutions;
• Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards;
• Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability;
• Support end users during the rollout of new functionalities and provide guidance on platform usage;
• Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes;
• Contribute to platform governance, quality assurance, and continuous improvement initiatives;
• Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization;
• Create dashboards whenever needed.
• Minimum 3 years of experience with ServiceNow ;
• Experience with development and deployment in ServiceNow;
• Experience in troubleshooting and problem-solving;
• Knowledge of ITSM Service Now;
• Bachelor’s degree in Computer Science or a related field;
• English level B2–C1;
• Strong analytical skills and solution-oriented mindset;
• Good communication skills and team spirit.

Nice to Have

• ServiceNow CSA certification
• Javascript, REST APIs and IntegrationHub
• ITIL Foundation