Site Reliability Engineer (SRE) - Application Support

We are seeking an experienced Application Support Engineer to join our team. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications while supporting a fast-paced production environment.

You will play a key role in incident management, service monitoring, release coordination, and operational support, working closely with development, infrastructure, and business teams to deliver a reliable and high-quality service. The position includes participation in a 24/7 support model, including shift rotations and on-call responsibilities, while also contributing to automation, continuous improvement, and disaster recovery initiatives.

Key Responsibilities

• Provide L1/L2 production support for Wealth Management applications and services.
• Monitor application health, performance, and availability using observability and monitoring tools.
• Investigate, troubleshoot, and resolve incidents and service requests within agreed service levels.
• Perform root cause analysis and implement preventive measures to improve system stability.
• Ensure the successful execution of batch processes, data transfers, and application workflows.
• Support application releases, deployments, and change management activities.
• Participate in Disaster Recovery (DR) and business continuity exercises.
• Develop and maintain operational documentation, runbooks, and knowledge articles.
• Automate operational tasks and deployment activities using infrastructure and configuration management tools.
• Work closely with development teams to support application changes and knowledge transfers.
• Analyze application, middleware, and infrastructure logs to identify and resolve issues proactively.
• Contribute to service quality, availability, and continuous improvement initiatives.
• Participate in shift rotations, on-call support, and weekend/public holiday coverage as required.
• Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Minimum 5 years of experience in Application Support, IT Operations, Production Support, Site Reliability Engineering, or a similar role.
• Experience supporting applications within banking, financial services, or other mission-critical environments.
• Strong Linux administration and troubleshooting skills.
• Hands-on experience with:
• Kubernetes (K8s)
• Docker
• Ansible
• Dynatrace or similar monitoring platforms
• Oracle PL/SQL
• Jenkins or other CI/CD tools
• Python and/or Bash scripting
• Experience working with cloud environments such as AWS, Azure, IBM Cloud, or Google Cloud.
• Strong understanding of infrastructure automation and configuration management practices.
• Ability to analyze system, middleware, and application logs to diagnose complex production issues.
• Solid knowledge of Incident, Change, and Release Management processes.
• Strong analytical, problem-solving, and communication skills.
• ITIL Foundation certification or equivalent knowledge is highly desirable.

Preferred Certifications

• Certified Kubernetes Application Developer (CKAD)
• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Red Hat Ansible Automation Platform (DO374)
• HashiCorp Terraform Associate
• HashiCorp Vault Associate
• ITIL Foundation Certification