Nice CXOne Developer

Job Description

- (NICE Cxone)

• Studio Development Experience in Nice CxOne(Voice, IVR and Multi-channel)
• Configuration of Agents, Skill, Campaign, HOOP, Workflow data item creation and handling
• Experience in designing reports and understanding them.
• Experience in developing and debugging routing solutions using Nice CxOne and Nice CxOne Studio.
• Working knowledge of Nice Framework, reporting, routing, and multi-channel components
• Knowledge on Nice CxOne Analytics and Interactions.
• Ability to architect routing design and development for the customer
• Experience in troubleshooting routing issues in production on call
• Excellent Communication and interpersonal skills
• Sales force integration will be added advantage
• Auto Attendant creation and Setup
• Good understanding of Digital channel,

Thanks

Amol