Infra-SAN and Network Engineer

Job Description

Mission

Restores availability and normal service levels, in accordance with the defined SLA, in the event of an incident

Activities

Analyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLA

Performs a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known Error

Performs a second level diagnosis if necessary with the possible involvement of external suppliers

Identifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolved

Verifies the mitigation of the disservice and its complete resolution based on the expected results of the identified measures

Manages Major Incidents with a dedicated process

Monitors incidents managed in compliance with SLA

Proactively identifies any problems

Records, categorises and prioritises problems

Analyses the problem to identify a root cause or at least a workaround

Identifies interventions for the resolution of the causes of the problem

Performs a feasibility analysis of a possible identified solution by evaluating the impacts, costs and implementation and approval timeframes

Monitors the planned interventions and verifies their effectiveness in solving the problem

Updates the Known Error Database

Prepares data for unified dashboards (managed by the Enterprise Performance Mgmt process)

Seniority

Expert

Primary Location

DE - Oberpfaffenhofen - GSOC

Contract Type

Hybrid Working

Onsite