User Support Systems Administrator

Inova System Office is looking for a User Support Systems Administrator to join the team.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave

The System Administrator provides ongoing software support and is the main contact for end-user system questions. Handles emails and phone calls, working with staffing and vendor technical support as needed. Manages monthly software releases, conducts testing, performs research, and creates custom reports. Provides end-user training and stay updated on new functionalities. Additionally, manages the implementation of new units and departments and often takes on extra roles within the organization.

User Support systems Administrator Job Responsibilities

• Provides end-user support - includes software support and troubleshooting activities for all user groups
• Manages new and updated software functionality releases
• Maintains all system configurations to support optimal user experience
• Evaluates system configuration to resolve inaccuracies
• Creates custom reports utilizing the data extracted from the scheduling system report writer
• Serves as Technical Trainer and scheduling system subject matter expert
• Leads implementation training classes and design of ongoing training plan

Minimum Qualifications

Experience

Subject Matter Expert in scheduling workflows, preferably in health care. Float Pool or Staffing Office resource, system administration of previous scheduling technologies. Efficient with workflow process design, and database/report writing.

Education

Bachelor's degree; or Associate degree and 2 years relevant professional experience in addition to the minimum Experience requirement; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum Experience requirement