Customer IT Support

Job Title

Customer IT Support

Location

Reno, NV

Duration

3-4 months

Schedule

Monday-Friday 8-5

Pay rate

$31/hr. on w2

Job Description

• The role will provide basic, on-site Level 1 IT support.
• This includes helping users troubleshoot common Outlook and Windows issues, assisting with general computer problems, setting up laptops for new hires, and helping them log in for the first time.
• Provides quality customer support to end users.
• Provides technical support for personal computers and peripherals.
• Installs, troubleshoots, services, and repairs personal computers including software, hardware and peripheral devices such as printers, monitors, etc. Connects personal computers and to existing data networks.
• Monitors assigned queues and responds to service desk tickets, and enters relevant fix information to be used for root cause analysis; appropriately hands off tickets to Level 3 (applications or infrastructure experts) as required.
• Maintains trouble logs, including wireless, VPN, and Hotspot connections.
• Instructs users in the basic usage of personal computers.
• Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
• Makes recommendations for the continuous improvement of IT processes and systems for the betterment of the user experience / elimination of core issues.
• Performs voice over internet protocol, and network software configuration, desktop engineering including, Windows OS, Mac OS, etc.