IP Telephony Engineer

Responsibilities

• Design, implementation, ongoing management, and troubleshooting of Cisco

Unified Communications Systems, including CallManager/Unified

Communications Manager 4.x through 6.x, Unity, IPCC Express and Enterprise

• Management and troubleshooting Cisco Analog and Digital voice gateways

and devices, including ISR’s, VG224’s, ATA-186’s as well as Cisco IP phones

Required Expertise

• CallManager/Unified Communications Manager 4.x through 6.x

o Unity 4.x/5.x

o CallManager Express/Unified Communications Manager Express

o Unity Express

o Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP

• Ideal candidate must have a strong background in traditional IP Networking
• Strong networking background

o Understanding of network operations at Layer 2 and Layer 3

o Understanding of major routing protocols

o Understanding of fundamental network technologies (VPNs, NAT, etc.)

Desirable Expertise

• Cisco IPCC/ICM Enterprise
• Cisco IPCC/UCC Express
• Cisco Voice Portal
• Administrative experience with Windows and/or Linux/Unix operating systems
• Experience with Call Recording and Workforce Management Systems

(Telrex, Witness360, Nice Perform, etc.)

Qualifications

• Bachelors degree in relevant technical discipline or equivalent professional

experience is preferred

• Cisco certifications are preferred (CCVP, or equivalent)
• Qualified candidate must have 2 years experience with Cisco IP Telephony

infrastructure, including design, implementation and ongoing

management/troubleshooting.

• Must have the ability to manage multiple projects within the established

scope, budget and timeline

• Requires complex problem solving abilities with experience in performing

root cause analysis

Benefits

• Competitive Base Salary
• Monthly Bonus Plan
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan

Flexible Spending Accounts

Health Care, Dependent Care, Transportation

• Paid Time Off

This position is also open in NYC