Senior Technical Engagement Manager

• Ensure absolute quality standards of technical & business service delivery
• Provide direct project/account oversight and management.
• Advocate client service requirements and “outside in” perspective.
• Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
• Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
• Support direct management in other business and operational development initiatives, as required
• This role is a hybrid of sales engineering, engagement management, service delivery, operations and network engineering. You will be hands on and operational.
• Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
• Minimum of 5-8 years hands-on technical experience in one or more domains required
• Minimum of 2-3 years in a business-oriented role, such as technical project management or IT lead required
• Flawless oral and written communication skills a must
• Strong organizational skills required
• Exceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable.
• In-depth experience and knowledge of business-driven technology solutions required
• Passionate about their work, their company, and their career.
• Absolute accountability: points to nobody but themselves for their success and their failures.
• Experience in managed services strongly preferred
• Functional knowledge of the below domains, with expertise in at least two, required.
• Special consideration for generalist technology backgrounds.
• Data Networking
• Storage Management
• UNIX Systems Administration (Solaris, Linux, AIX, etc.)
• Windows Administration
• Messaging Platforms
• Database Administration / Architecture
• Application Programming
• Application Management
• Datacenter management
• IP Telephony
• Technology Management Standards, such as ITIL, ISO, eSCM
• Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
• Network & System Security
• Technology Business Management Principles
• Formal project management training a plus
• Business-case, proposal, and technical writing skills desired

Benefits

• Competitive Base Salary
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transportation
• Paid Time Off Bank